General Terms and Conditions

I. Identification data of the operator (Seller)

• Company name: OZEX s.r.o. Prešov
• Registered office: Masarykova 22A
• ID: 31652239
• TAX ID: 2020518269
• VAT ID: SK2020518269
• Registered in: the Commercial Register of the District Court of Prešov, Section Sro, Insert No. 451/P
• Email: [email protected]
• Phone: 0903 644 237
• Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for Prešov Region

II. Introductory provisions and definitions

2.1. These General Terms and Conditions (hereinafter referred to as "GTC") regulate the legal relations between the operator of the accommodation facility (hereinafter referred to as "Hotel" or "Provider")) and the client (hereinafter referred to as "Customer" or "Guest") arising from the booking of a stay and services through the online booking system on the plazabeach website.sk.

2.2 By submitting an order and checking the acceptance of the GTC, the Customer confirms that he/she has read and agrees to these terms and conditions.

III. Order and conclusion of the contract

3.1 The Customer selects the services and dates available in real time in the booking system.

3.2 The conclusion of the contract takes place upon confirmation of the reservation by the Hotel and payment of the price of the stay or the deposit according to the chosen conditions.

3.3 The Customer is entitled to the services that he/she has duly indicated and paid for in the system. Additional services (extra beds, meals) can be ordered according to the current capacity.

IV. Payment terms and prices

4.1 The prices for accommodation and services are indicated in the booking system including VAT (if the accommodation provider is a VAT payer).

4.2 Payment can be made in the following ways:

• Online payment by credit card (CardPay/GP webpay). If this option is chosen, payment in full or in the amount of the required deposit is a condition of the booking confirmation.
• By bank transfer.

4.3 If the Customer fails to pay the price of the services within the specified period, the order will be automatically cancelled.

V. Delivery Terms (Service Application)

5.1 Delivery Confirmation: Upon successful payment of the order, the Customer shall receive a confirmation e-mail (Voucher) immediately (usually within a few minutes) to the e-mail address specified in the order. This email serves as proof of purchase of the service.

5.2 Place and time of delivery of the service: the accommodation service is provided (delivered) on the premises of the Hotel on the date of the booked stay. The check-in (arrival) and check-out (departure) times are governed by the Accommodation Regulations.

VI. Cancellation conditions and refunds (Refunds)

6.1 The Customer has the right to cancel the reservation no later than 24 hours prior to the arrival (i.e. by 15:00 on the day in question). Cancellation must be made in writing (by email) or via the booking user interface.

6.2 Cancellation fees: the amount of the cancellation fee depends on the time of cancellation before the scheduled arrival:

• Cancellation on the day of arrival: 100% of the first night of the stay.

6.3 Refund Policy: In the event that the Customer is entitled to a refund, the Provider will refund the funds as follows:

• The refund will be made by bank transfer to the account from which the payment was received or to the account specified by the Customer in the cancellation request.
• The deadline for the refund is within 14 days of receipt of the cancellation notice/contract, provided that all the necessary data (IBAN account number) have been received.
• Any cancellation fees as per clause 6.2 may be deducted from the refunded amount.

VII. Complaints

7.1 The Hotel's Complaints Procedure shall govern the handling of complaints. In case of dissatisfaction with the services, the Client has the right to make a complaint immediately at the Hotel reception or in writing.

VIII. Alternative Dispute Resolution (ADR)

8.1. If the Client - consumer is not satisfied with the manner of complaint handling or believes that his/her rights have been violated, he/she has the right to contact the service provider with a request for redress.

8.2 If the Service Provider responds to this request in a negative manner or fails to respond within 30 days from the date of its receipt, the Client has the right to file a petition for the initiation of an alternative dispute resolution pursuant to Art.12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution.

8.3 The competent entity for alternative dispute resolution of consumer disputes is: Slovak Trade Inspection (SOI), Central Inspectorate of SOI, Department of International Relations and ADR, Prievozská 32, 827 99 Bratislava, e-mail: [email protected] or [email protected].

8.4 The Client may also use the online platform for alternative dispute resolution available at: https://europa.eu/youreurope/...

IX. Personal data protection (GDPR)

9.1 The Client's personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.

9.2. The complete privacy policy, including the rights of data subjects, is available in a separate document "Privacy Policy" published on the Hotel's website. The Customer acknowledges that his/her personal data is processed for the purpose of contract performance (accommodation reservation).

X. Final provisions

10.1 These GTC and the legal relations arising from them are governed by Slovak law.

10.2 These GTC come into force and effect on 01.02.2026.