Cancellation policy

The Customer has the right to cancel the reservation at least 24 hours before the arrival (i.e. on the day before 15:00). Cancellation must be made in writing (by email) or via the booking user interface.

Cancellation fees:

• Cancellation on the day of arrival: 100% of the first night of the stay.

Refund Policy:

• The refund will be made by bank transfer to the account from which the payment was received or to the account specified by the Customer in the cancellation request.
• The deadline for the refund is within 14 days of receipt of the cancellation notice/contract, provided that all the necessary data (IBAN account number) have been received.
• Any cancellation fees may be deducted from the refunded amount in accordance with clause 6.2 of the GTC.